1
Book correctly
- Enter the passenger name and passport number exactly as required by the booking channel.
- Check the city station name—large cities have several stations.
- Review change and refund terms before paying.
2
Prepare the station step
- Carry the original passport used for purchase.
- Allow time for security and any manual passport check.
- Follow the train number, waiting room and gate shown on displays and announcements.
3
Use the official record
- The 12306 English site identifies itself as the official China Railway Customer Service Center website.
- An itinerary sheet or reimbursement receipt is not the boarding credential.
- Keep the booking record available offline.
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